Razer Reviews

I Would have given zero star if applicable.
Worst customer service and products.
All they care about for profits with their faulty Designed products which are meant to break due to their low quality... Only solution pay more by sending them to their oversea repair center and to surely break again which is designed this way as a car repair shop to make cost you more...
They don't care about the customers. Never buy or recommend it to anyone.. Over
priced with no help when you ever get in trouble with their malfunctioning products.. All they would suggest, send it to diagnosis for a fee while the solution is known which they don't give or care to solve or sell parts like charger port pins which easily fix your problem for a $2500 laptop that even breaks alone on its cam and microphone without mentioning over heating on idle mode and not really made by gamers for gamers at all, barely could enjoy any game without it getting rapidly to 100 degrees hot or charger breaking on first months use which you have to pay another $250 to buy it.
Always they will care less to listen to your oncerns and leave you wasting your money with endless communications that will only turn the fault on you and return same careless scamming answer with only solution buy more and let it break more on its own.

You are much much much much much better with any other brands and support services for such overpriced value and benefits, that least would give you a better product at lower value and peace of mind with knowing you will never be let down repeatedly.

I purchased a 14 inch razer blade two month ago, and it just will not turn on after crashing for no reason. Contacted support regarding warranty four times within a day thanks to razer agents' habit of taking a long time typing while their system auto disconnects after a certain amount of time of inactivity although their agent is typing. Finally got a return label, sent the faulty laptop in, and then it begin the ardurous process of delay after delay after delay all while taking minimum 2 day to receive any reply from razer. Promised the repair will be done in 3 business days? No, not a word for a week despite emails and live chats from monday to friday, and then gives a three business day delay notice at the end of Friday so that you need to wait another week for the same thing over again. After two weeks of this shenanigans finally i was told that oop they can't fix it so I'll get a replacement. Except one catch, the replacement need to be process and the process always needs more time. And then it goes on again with delays after delay while as the customer you are sitting there withing nothing but your dick in your hand wondering what you spent thousands of dollars on this sorry piece excuse of a company in the first place.

I honestly think they have timed kill switch in them from the moment they are plugged in.

I bought a mouse from them in 2019 and didn't really play games for about 9 months as I went away on deployment.

The computer had not been used for 9 months except for netsurfing by my wife here and there.
I get back and I have a number of updates and then after the restart, the mouse is dead, wouldnt work on my laptop either.

Razer support were extremely useless so I gave up and bought a better Mouse for $90 and also a matching keyboard and the same thing happened about a week after the warranty expired and Razer said, they cannot do anything because the warranty finished. Then three weeks later the keyboard became unresponsive.

They clearly have something dodgy about their products and I would not recommend them to anyone as they do not last.

Multiple products and almost all of them have had issues, on top of buggy software that never seems to be fixed by their updates. Culminated in a keyboard which stopped working after a month, which I now see has happened to many others. Customer service is very polite but will not do a single thing to help you, they try to make you jump through so many hoops that you would rather just throw away the faulty products. Stay away from this company.

This company does not back its purchases. They claim delivery yet products are not delivered and they leave you to dispute the charge with your financial institution. Don't bother with this company. The customer should not be taking up a loss when they fail to deliver the merchandise you ordered.

If i could give 0 stars i would
Do not buy from razer online.
Do not buy a razer laptop unless you are willing to spend more money to replace it within 2 years.
Their laptops are high prices for low build quality and their batterys are known to bloat.
Their rma team is impossible, charging $1200 for unessecary motherboard replacements every time its not covered by warranty and not actually fixing the issues you send the laptop in for.
They will not uphold Australian consumer law since when purchasing from their website you are actually purchasing from overseas.
Seriously just but a different brand

Bought a Razer Blade 15 Base Model, and I have never been so dissatisfied with customer service. Razer are among the most expensive PC laptops yet every other laptop from other companies I've used in the past lasted much longer and provided great service.

My Razer Blade had a screen flickering issue. When I contacted Razer they spent the better part of several months having me run diagnostics, tests and reboots from home. I followed these protocols 4 times before Razer sent me a shipping label to have the laptop sent over for fixing. The laptop was returned unfixed after over a week at their service center. They then asked me to run more troubleshooting from home before sending me another shipping label to have the laptop fixed at their service center. Once again, the laptop was returned with the issue unresolved and furthermore, the parts of my laptop were not clicked back in correctly. The laptop was open from the bottom and exposed to dust. At this point, I requested a replacement device. The device took a month to arrive and this replacement piece was also faulty. It had the same screen flickering issue as the previous piece. I spent another several months emailing the company back and forth and having them send me repetitive emails and delayed responses till my warranty was over. Now, they are saying they can proceed with fixture but I need to pay $99 for diagnostics + cost of any parts as needed since I've passed warranty. This doesn't make any sense. It is not my fault that my entire year under warranty was spent NOT resolving my issue.

Bought a mouse and keyboard in 2021.
3 days after the warranty expires, the RGB on the keyboard no longer works and the mouse stopped working.
The Keyboard works besides the RGB being dead, but some keys have been a bit sticky. They peripherals are clean and well taken care of and both still look brand new and fresh out of the box, I do not play games often, so not from overuse.

As for the mouse, it is dead. Doesn't matter what computer I plug it into, it doesn't get recognised as even being plugged in.
Strangely, Razer Synapse got a driver update for the mouse and the day after is when it died.

Given that both products seem to have faults and are out of warranty now, I would certainly not buy them again. Once I could accept, but both....

I bought a 150 euro Razer blackshark V2 Pro new in the store, But if i want to use the spatial audio feature on it I have te buy a separed license for it. That to me is just super strange. I am really dissapointed by that. Sent the customer server the Invoice of it. A picture of the box and serial nummers but they told me it can only be obtained by purchaising it. That to me is just rediculous. Friendly customer service answer but this is just stuppit.

Last two Razer products have been poor. Most recent one was a Pro Click mouse which I sent back after a day as their products do not play nicely with Macs. This one was unusable with Adobe Illustrator and as they no longer provide their software of the latest versions of macOS there is no way of re-mapping the controls to fix the behaviour.

They advertise this device as having 8 programmable buttons (it has 7) and can be connected to up to up to 4 devices (you can connect 3). Don't believe their hype.

They don't care about Mac users and customer service is poor.

Submitted a warranty claim for my Hammerhead TWS pro. Warranty claim was for software on these because the Right Headphone started to bug out making it completely unusable without the Left Headphone. Lost my left Headphone and asked for a replacement that I'm willing to pay for since this is a $200 product, and it makes my Right completely useless without the Left. Razer does not offer replacement headphones, if one is lost then a whole new unit will need to be purchased. Nobody in support will recognize the validity of my Right Headphone being unusable, no one acknowledge other than "Customer induced damage" which should be an easy common repair.

Would not recommend these products at all. I’ve always used the same brand and thought it was time for a change. I decided to spend a lot more than I usually would and treat myself to a nice new pair of Krakens. Unfortunately after only 5 days of ownership they have completely packed up. They won’t charge or turn on. Completely useless. So I have some very expensive ear warmers it seems. Thankfully I can get a full refund on these and purchase a brand that I know work and have had my custom for many years. They would have been returned on the sound quality alone but it looks as if the headset has decided it’s fate for me. If you’re thinking of changing, don’t bother with the hassle. Connectivity issues, hardware issues, sound quality isn’t great for the price. (I’ve had headsets at a very cheap price point that are clearer than these)

Wow, what else can i say! my experience with razer was amazing, i contacted them about my kraken x splitter being broken, and they said that since they didnt have any new splitters to send me, the would just send me a brand new headset! they asked me to cut the cable of mine so i didnt have 2, but i managed to fix it back. They then sent me another email saying that they dont sell the kraken x model that i had, so they sent me a normal black kraken which is worth £80!! i only spent £30 for my kraken x so i am so happy. this is the best experience ive had with any customer service, So hats of to them!

TL;DR razer sells overpriced hardware with cheep components that will break right after your warranty ends

so, 2.5 years ago i decided to get me something nice and finally spend some money for a good quality mouse and keyboard. before that i was shopping in the 10-20$ category and then was annoyed that after 2 years that cheep stuff was breaking.
so i bought a razer deathadder elite and a blackwidow elite. both where exceptionally good. after a couple of months i started noticing that my sound dial was strange. it wouldn't just change the volume up or down, but rather go up a bit and then down a bit and so on. quickly googling the issue showed that a lot of people had the same issue. something with grease getting sticky or whatever. that was annoying but .. well.
but then, a few weeks ago (after 2 and something years) i got the infamous doubleclick problem where you click once but a doubleclick gets executed. something that you cant live with because e.g. you click a checkbox once and it get unchecked right after. also very known to the internet it quickly became obvious that its a broken omron mouse switch, something that costs a few cents. a few cents more and you get a better omron switch but razer obviously decided to install the cheaper one. so i contacted razer support in the hope that they will fix my mouse or send me a new one but they didn't. first i told them everything i did (just google and you will find plenty) and that it most likely is a HW issue. but razer support send me a bunch of stuff to do (make a video of the issue, send purchase receipt, check driver, uninstall synapse etc. etc.) stuff that kept me 60 minutes busy. after that they redirected me to a useless help doc where again, i should uninstall my driver etc. etc. and after that they told me that it most likely is a HW failure but since i'm out of warranty the can't do anything about it. they finished with a joke that i could sign up for the razer newsletter to save $10 on my next order.
dear razer, there wont be a next order. i'm not paying 100$ for something worth 10-20$
cheers

Avoid Razer at all costs. I've been waiting for my PC from them for over 2weeks. No help what so ever from support.Zero updates and help from anyone from support. Do not buy from them for to another retailer I completely regret my Decision.